Hostezy FAQ | Short-Term Rental & Airbnb Management Answers
With Hostezy, managing your property becomes easy and efficient! We automate every process, so you can have more bookings, better reviews, and maximum profits without stress.
How can I become a Hostezy partner?
How can I become a Hostezy partner?
Starting our partnership is a simple and straightforward process. We follow four key steps, from the initial contact to the complete management of your property, aiming for optimal performance, more bookings, and increased revenue.
Get a free property assessment from Hostezy! We'll provide personalized advice on maximizing your rental income, boosting bookings, and increasing your earnings.
We will send you the terms of cooperation electronically for your review. Once you sign, our collaboration begins immediately, and we take over the complete management of your property.
We will send you the terms of cooperation electronically for your review. Once you sign, our collaboration begins immediately, and we take over the complete management of your property.
Once our collaboration begins, we take all the necessary steps to ensure the immediate activation of your property on the platforms, the optimization of the listing, and the maximization of bookings.
Once our collaboration begins, we take all the necessary steps to ensure the immediate activation of your property on the platforms, the optimization of the listing, and the maximization of bookings.
How can I increase my bookings and revenue through Hostezy?
How can I track the occupancy rate of my vacation rental?
How can I track the occupancy rate of my vacation rental?
Dashboard Access
Monitor your vacation rental's performance in real-time from anywhere with our online dashboard and mobile app. Track key metrics like occupancy, revenue, and guest feedback to optimize your rental strategy.
Rental Property Metrics
Gain valuable insights into your rental property's performance with our detailed reporting. Track key metrics like revenue, occupancy, and booking trends to optimize your rental strategy.
Gain valuable insights into your rental property's performance with our detailed reporting. Track key metrics like revenue, occupancy, and booking trends to optimize your rental strategy.
Who handles guest communication?
Who handles guest communication?
We fully handle guest communication, from the first contact to check-out. With instant responses to messages and calls, we ensure excellent service, positive reviews, and more bookings. Fast response times improve your Airbnb Response Rate, helping you achieve SuperHost status and increase your revenue.
How is instant communication with my guests ensured?
Hostezy handles all guest communication for your property, responding quickly and professionally to all messages and inquiries. Instant responses are crucial for achieving SuperHost status on Airbnb, increasing your bookings and ratings.
Hostezy handles all guest communication for your property, responding quickly and professionally to all messages and inquiries. Instant responses are crucial for achieving SuperHost status on Airbnb, increasing your bookings and ratings.
How is phone support and booking management handled?
We provide phone support for urgent needs, check-in/out procedures, issue resolution, and last-minute bookings. We handle cancellations, complaints, and cleaning concerns, improving your Airbnb Response Rate and overall guest satisfaction.
We provide phone support for urgent needs, check-in/out procedures, issue resolution, and last-minute bookings. We handle cancellations, complaints, and cleaning concerns, improving your Airbnb Response Rate and overall guest satisfaction.
How do I file a damage claim for my vacation rental?
How do I file a damage claim for my vacation rental?
In case of damages, we fully handle the compensation process through the protection programs of Airbnb, Booking.com, Agoda, and Vrbo, ensuring you receive the maximum possible coverage. At the same time, we implement clear terms for guests to prevent potential issues and ensure the best possible protection for your property.
Our team takes care of the immediate management of every case, so you don’t have to worry about unexpected expenses or delays in your compensation.
Can I make personal bookings for family and friends?
Yes, personal bookings are welcome! You can manage your own reservations easily, and we'll take care of driving more bookings to fill the rest of your calendar.
What is included in booking management services?
What is included in booking management services?
Our full-service vacation rental management handles everything from guest communication to maximizing your rental income. We manage bookings, payments, and provide 24/7 guest support to ensure a seamless experience for both you and your guests.
How is the rental price for my vacation home determined?
How is the rental price for my vacation home determined?
Maximize your rental income with our collaborative pricing strategy. We'll work with you to analyze the local competition and set optimal rental rates, while giving you the control to establish seasonal minimums.
What are the secure payment options for vacation rentals?
What are the secure payment options for vacation rentals?
Enjoy worry-free hosting with our guaranteed payment system and property damage protection. We make sure you get paid for every reservation, and you can add a security deposit for extra security. Plus, benefit from the host guarantee programs offered by major booking platforms.
How does Hostezy handle my pre-existing reservations?
How does Hostezy handle my pre-existing reservations?
Switching to our service is easy! We seamlessly integrate your existing bookings, synchronizing your calendars to prevent double bookings. Your current reservations will be honored without any extra charge, ensuring a smooth transition.
How does Hostezy handle online payments for vacation rentals?
How does Hostezy handle online payments for vacation rentals?
Enjoy worry-free rental payment management with Hostezy®'s secure online payment processing. Get guaranteed payments for all prepaid bookings, deposited directly into your account through your preferred payment method.
How much do Hostezy's services cost? Are there any additional charges?
What is the process for terminating my vacation rental management contract with Hostezy, and are there any penalties for early termination?
Your partnership with Hostezy is 100% flexible. You can terminate it at any time, with no commitment, hidden fees, or long-term contracts. We don’t require exclusivity or impose strict terms on you. We operate with complete transparency: Try our services, see your revenue increase, and if you’re not satisfied, you have the freedom to end the partnership.
Hostezy is designed to offer maximum flexibility for property owners, giving you full control over the course of the collaboration. You can find more details in our terms of service.
Have any questions? The Hostezy team is here to help!
Have any questions? The Hostezy team is here to help!
Didn't find the answer you're looking for? We're here for you! Contact us for any questions regarding our services, property management, or improving your bookings.
The Hostezy team is ready to guide you, answer your queries, and help you make the most of our platform!